Privacy Policy

This Privacy Policy explains how ASChauffeured (ABN 18 677 454 741), ("we", "us", "our") collects, uses, discloses and manages your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, booking our services or creating an account, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

ASChauffeured ABN: 18 677 454 741

Registered address: Suite C02, Level 5, 20 Bond Street, Sydney NSW 2000 Email: admin@aschauffeured.com.au Phone: 1300 010 272

ASChauffeured is authorised as a Booking Service Provider by the NSW Point to Point Transport Commissioner. We operate in Sydney and Canberra.

2. Personal Information We Collect

2.1 Customer Information

We collect the following information from customers (the person who makes the booking):

First name, last name Email address (verified) Phone number (verified) Password (encrypted; we do not store it in plaintext) Company name and ABN (optional, for invoicing) Payment method details (managed by Stripe; we do not store full card numbers or CVV) Marketing preferences (if consented)

2.2 Passenger Information

Where the passenger is different from the booker, we collect:

First name, last name Phone number Any special requests (accessibility needs, child restraint requirements, pet information, service animal information) Child ages and sizes (where child restraints are requested)

2.3 Booking and Service Information

Pickup and drop-off addresses and times Waypoints Flight number and terminal (for airport pickups) Vehicle type selected Number of passengers and luggage Booking reference number Fare, tolls, parking, surcharges and payment records Booking confirmation, modification and cancellation history Invoice and receipt records

2.4 Technical and Operational Information

GPS location data (collected from driver devices during the service period only: from driver departure to service completion; retained for 7 days) Communications between our team, drivers and passengers (SMS, email, in-app messages; retained for at least 5 years) Recorded reminder calls (where applicable) Incident reports, photographs and video evidence (retained for the duration required for any related dispute or legal obligation) Driver documents (licence, vehicle registration, insurance — collected from drivers only)