Question 1

Do you track my flight?

Accepted Answer

Sydney Airport pickups are planned around the flight number provided at booking. Dispatch monitors the flight timing so the chauffeur can adjust where possible for early or delayed arrivals.

Question 2

Can the chauffeur meet me inside arrivals?

Accepted Answer

Meet-and-greet with a name board and luggage assistance can be arranged on request, especially for international arrivals and guests unfamiliar with Sydney Airport.

Question 3

Which vehicle should I book for airport luggage?

Accepted Answer

For one or two passengers with standard luggage, the S-Class is usually suitable. For families, extra bags, prams or golf clubs, the V-Class or Sprinter is often the better choice.

Question 4

Can I book an airport transfer for someone else?

Accepted Answer

The booker and passenger can be different people. The booking confirmation can stay with the organiser while operational pickup details are provided to the passenger.

Question 5

Is the price confirmed before booking?

Accepted Answer

The quote is confirmed before the booking is accepted. Tolls, airport parking, waiting time and requested extras are handled clearly where they apply.

Question 6

Do you provide child seats for airport transfers?

Accepted Answer

Child seats can be requested when booking, subject to availability and the correct age details.