Plan the journey
Complimentary name-board meet-and-greet for every airport pickup
Every ASChauffeured airport pickup includes complimentary meet-and-greet with a passenger name board. The chauffeur monitors the confirmed flight using the actual aircraft gated time, waits at the designated meeting point, greets the passenger by name and assists with luggage to the vehicle. Provide the correct flight number, passenger display name, arrival terminal, mobile number and luggage details when booking. Airport parking is charged separately at actual cost.
International arrivals — escorted to VIP parking
For an international flight, the chauffeur waits with the passenger name board at the designated international arrivals exit after customs and biosecurity. After greeting the passenger, the chauffeur assists with luggage and accompanies them to the vehicle in VIP parking, typically about 200 metres from the terminal exit. The exact meeting position and walking distance may vary with terminal operations and Sydney Airport directions.
Domestic arrivals — limousine parking close to the exit
For a domestic flight, the chauffeur waits with the passenger name board at the relevant terminal exit. The chauffeur then assists with luggage and accompanies the passenger to the vehicle in limousine parking, typically about 50 metres from the airport exit. The exact meeting position and walking distance may vary with terminal operations and Sydney Airport directions.
We wait until the passenger is onboard
The chauffeur does not leave simply because the complimentary airport waiting period has ended. After the included waiting time, paid waiting applies and the chauffeur remains until the passenger is onboard or ASChauffeured dispatch gives another instruction. Keep the passenger phone available and stay in contact with the chauffeur or dispatch if baggage, customs or airport processing delays the exit.
Who will meet the passenger?
ASChauffeured chauffeurs undergo criminal-history screening, identity and Australian right-to-work verification including visa status where applicable, licence and accreditation checks, driving-record review, and ASChauffeured service-standards training before carrying passengers.
When meet-and-greet is most useful
Meet-and-greet is particularly valuable for guests who are new to Sydney, international travellers arriving for the first time, elderly or assisted passengers, VIP or high-profile arrivals where a discreet and professional handover matters, corporate guests whose host or organiser will not be present at the airport, and families with young children or significant luggage. The confirmed quote shows the fare, tolls, airport parking where applicable and any extras before the booking is accepted.
Frequently asked questions
Is meet-and-greet with a passenger name board included?
Yes. It is complimentary and included with every airport pickup. Provide the passenger display name when booking. Airport parking is charged separately at actual cost.
Where will my chauffeur meet me after an international flight?
After customs and biosecurity, the chauffeur waits with the passenger name board at the designated international arrivals exit and accompanies you to VIP parking, typically about 200 metres from the terminal exit.
Where will my chauffeur meet me after a domestic flight?
The chauffeur waits with the passenger name board at the relevant domestic terminal exit and accompanies you to the vehicle in limousine parking, typically about 50 metres away.
Do you track delayed flights?
Flight tracking is tied to the provided flight number, including early or delayed arrivals where airline data is available.
Can the airport meeting point or walking distance change?
Yes. Terminal access, airport operations and directions can change. Dispatch briefs the chauffeur on the current meeting position, and the approximate 200-metre international or 50-metre domestic walk may vary.
Will my chauffeur leave if I take longer than the complimentary waiting time?
No. Paid waiting begins after the included period, and the chauffeur remains until you are onboard or ASChauffeured dispatch gives another instruction. Keep your phone available and stay in contact.
Is airport parking included?
Meet-and-greet is complimentary, but airport parking is charged separately at actual cost and is shown in the quote or booking details where applicable.
Can you meet a guest who is unfamiliar with Sydney Airport?
This is one of the main reasons to book meet-and-greet. Provide the guest name, phone number and arrival notes so dispatch can brief the chauffeur.
Can the chauffeur assist with luggage?
The chauffeur can assist from the arrivals hall to the vehicle. Please provide luggage details so the correct vehicle can be allocated.
What in-vehicle amenities are included?
Every journey includes complimentary Evian bottled water, in-vehicle phone charging and Wi-Fi. Wi-Fi connectivity may vary with mobile network coverage.
